First Rate had used internal staff and contractors for years to respond to our clients’ vendor management requests and assist us in the annual, independent SOC 2 audit. However, as the client demands got more extensive and the First Rate management team desired to undergo an annual ISO 27001 audit for its existing customers and prospects, we began searching for a partner who could help us ensure our ISO 27001 audit readiness and assist in managing our customer security, compliance and vendor management teams. In finding Audit Liaison, we found a partner who not only helped us through our initial ISO 27001 audit with no control deficiencies, but also has helped us change the dynamic between First Rate and our customers’ compliance teams. The improvement First Rate has achieved in the customer audit process and corresponding audit results in such a short amount of time has surprised the entire First Rate management team. Audit Liaison has become a welcome, value-add, part of our core team.
